Terms and conditions of sale
1. General provisions
1.1. The owner of the online store KaraDog.ee (hereinafter KaraDog) is KaraDog OÜ
registration code 16858328), Metsamirdi tee 26, Suurupi 76907, Harku vald, Harju county, Estonia (e-post: info (ät) karadog.ee). The following terms and conditions of
sale apply to all legal relations between any person (hereinafter referred to as the Customer)
and KaraDog OÜ (hereinafter referred to as KaraDog or the Online Shop), which have arisen
when ordering goods from the KaraDog Online Shop.
1.2 KaraDog has the right to unilaterally amend and supplement the terms and conditions of sale
by publishing the new terms and conditions on the website. If the Customer has placed an
order before the new terms and conditions of sale enter into force, the terms and conditions in
force at the time of purchase shall apply to the Customer.
1.3. The terms and conditions of this Agreement and the rights and obligations arising from the
legislation of the Republic of Estonia shall apply to the purchase of products from the Online
Shop.
2. Placing an order
2.1. On the KaraDog page, it is possible to place orders as a guest without registering.
2.2. The customer selects the product he/she wants from the KaraDog online shop and adds
it/these to the shopping cart.
2.3. The customer chooses the location of the Itella/Omniva/DPD parcel machine where the goods ordered by the customer will be delivered.
2.4. The customer enters the contact details (e-mail, phone number, address) necessary to post
the order.
2.5. The customer confirms that he/she has read the KaraDog Terms of Sale and Privacy Policy.
2.6. As a payment options, we offer payment methods mediated by Montonio Finance OÜ in the
form of bank transfer and card payment. Bank links (Swedbank, SEB, Luminor, LHV, Coop
Pank, Citadele, Revolut).
2.7. The customer confirms the order in the shopping cart and pays for the order. Before making
the payment, the customer checks that the invoice corresponds to the amount of the order.
2.8. The Online Shop will send a confirmation e-mail to the Customer with the order information
and invoice upon receipt of the order and payment.
2.9. The sales contract between KaraDog and the Customer shall enter into force from the
moment the purchase price paid by the Customer is credited in full to KaraDog’s current
account.
2.10. In the event that KaraDog is unable to dispatch the Goods due to unforeseen circumstances, KaraDog shall inform the Customer of the circumstances without delay and refund the purchase amount to the Customer as soon as possible, but not later than 14 calendar days after the notification.
3. Price and payment
3.1. All the prices of the products displayed on the KaraDog online shop are in euros (€) and
include the value added tax applicable in the Republic of Estonia.
3.2. The customer pays the total amount of the purchase as an advance payment for the order,
which includes both the price of the goods and the delivery fee for the Itella/Omniva/DPD parcel service.
3.3. The order is paid for outside the KaraDog Online Shop in the secure payment environment
of Montonio Finance OÜ (Payment Centre). In the secure environment of Montonio Finance
OÜ, the customer can pay by bank transfer at the following banks: Swedbank, SEB, Luminor,
LHV, Coop, Citadele, Revolut. KaraDog does not have access to the Customer’s bank account
details.
4. Delivery of goods
4.1. The goods will be delivered to the Itella/Omniva parcel machine chosen by the Customer
during the purchase process or by courier to the address indicated in the order.
4.2. The delivery fee (depending on the service provider Itella/Omniva/DPD and the choice of parcel delivery/ courier) is added to the price of the goods. If the Customer’s shopping cart contains more than 50€ worth of products (applies on orders to Estonia), the transport of the goods to the parcel machine (if the option is available) is free of charge for the Customer.
4.3 The Online Shop notifies the Customer by automated e-mail when the order is on its way
from the Omniva/Itella/DPD sorting centre to the parcel machine or when it has been handed over to a courier for delivery.
4.4. The goods will be delivered to the Omniva/Itella/DPD parcel terminal of the Customer’s choice or by courier to the address indicated in the order. The customer will be informed of the
arrival of the ordered goods at the parcel terminal by SMS/e-letter. The message contains the
door code to open the door. The period of time the parcel is kept in the parcel machine is up to
7 (seven) calendar days. In case the shipment is not withdrawn from the dispenser during the
deposit period, the shipment will be returned to the Online Shop.
4.5. Shipments usually arrive at the destination specified by the buyer within 1-4 working days.
The maximum delivery time in the KaraDog Online Shop is 14 calendar days. Shipments are
only delivered within Estonia, Latvia, Lithuania and Finland.
For the rest of the European countries, it is possible to order goods via DPD courier, and the estimated delivery time is 5-7 days.
4.6. In the event that, upon receipt of the goods, it is discovered that the delivered goods are
defective or have been damaged in transit, the Customer undertakes to inform KaraDog as
soon as possible by sending an e-mail to info (at) karadog.ee.
4.7. KaraDog is responsible for the goods purchased by the customer throughout the transport
chain. The risk of damage to the goods shall pass to the Customer at the moment of receipt of
the goods from the Omniva/Itella/DPD parcel machine or at the moment when the goods are
handed over by the courier.
4.8. In order to ensure prompt delivery, care must be taken to provide accurate and correct
information when placing your order. In the event of incorrect or inaccurate data being
entered, KaraDog shall not be liable for the successful delivery of the goods and any
additional costs that may arise in connection with the return of the goods shall be borne by the
Customer.
5. Unquantifiable force
5.1 KaraDog shall not be liable for any loss or damage caused to the Customer or any delay in
the delivery of the Goods if the loss or damage or delay in the delivery of the Goods is due to
circumstances beyond KaraDog´s control or foreseeable.
6. Returns and refunds
6.1. After receipt of the order, the Customer has the right to withdraw from the contract
concluded in the Online Shop within 14 days.
6.1.1. The right of withdrawal does not apply if the Customer is a legal person.
6.2. In order to exercise the 14-day right of withdrawal, the goods ordered may not be used in
any other way than is necessary to verify the nature of the goods, in the same way as is
allowed for testing the goods in a physical shop. The packaging of the product to be returned
must not have been opened.
6.3. If the goods have been used for purposes other than those necessary to ascertain the nature
of the goods or if they show signs of opening, use or wear, KaraDog has the right to refuse
to take back the goods.
6.4. In order to return the goods, a free-form withdrawal form must be submitted to the e-mail
address info (at) karadog.ee within 14 days of receipt of the goods. In the cancellation form,
please indicate the order number, the name and quantity of the product to be returned, the
name of the person who paid for the order and the date of receipt of the order. After sending
the withdrawal request, Karadog will provide instructions on how to return the goods to
KaraDog via the Itella/Omniva/DPD service.
6.5. The costs of returning the goods are borne by the Customer, unless the reason for returning
the goods is that the goods to be returned do not correspond to the goods ordered (e.g. wrong
or damaged goods).
6.6. The customer must return the goods within 14 days of the submission of the application or
provide proof that he/she has handed over the goods to Itella/Omniva/DPD within the
aforementioned period.
6.7. KaraDog shall, upon receipt of the goods to be returned, refund to the Customer without
undue delay, but not later than 14 days after receipt of the notice of withdrawal, all fees
received from the Customer under the Agreement.
6.8. KaraDog may refuse to make refunds until it has received back the goods that are the
subject of the contract or until the buyer has provided proof that it has returned the goods,
whichever is the earlier.
6.9. KaraDog has the right to withdraw from the sales transaction and to demand the return of
the goods from the Customer if the price of the goods in the Online Shop is indicated
significantly below the regular market price of the goods due to a mistake.
7. Submitting complaints
7.1. KaraDog shall be liable for any non-conformity or defect in the goods sold to the Customer
which was already present at the time of delivery and which becomes apparent within 14
calendar days of delivery of the goods to the Customer.
7.2. In the event of a defect, the customer has the right to contact KaraDog within 14 calendar
days at the latest by sending an e-mail to info (at) karadog.ee.
7.3. KaraDog shall not be liable for defects arising after delivery of the goods to the buyer.
7.4. In the event that goods purchased from the Online Shop have defects for which KaraDog is
responsible, KaraDog will replace the defective goods. If the Goods cannot be replaced,
KaraDog will refund to the Customer all fees incurred in connection with the sales contract.
7.5. KaraDog will respond to the consumer’s complaint in writing or in a format that can be
reproduced in writing within 15 days.
8. Dispute resolution
8.1. In case the Customer has any complaints regarding KaraDog, they should be sent by e-mail
to info (at) karadog.ee.
8.2. In the event that the Customer and KaraDog are unable to resolve the dispute by agreement,
the Customer may refer the dispute to the Consumer Disputes Committee. To read the terms
of the procedure and to apply, please visit the following link https://ttja.ee/en/submission-
statement. The Consumer Disputes Committee is competent to resolve disputes arising from
the contract concluded between the Customer and the Online Shop. There is no charge for the
Commission to review a customer’s complaint.